My Client has Forgotten their Login Password

Modified on Sun, 19 Mar 2023 at 05:56 PM

Your clients will need to enter their email address or unique account number and a password to securely login to their portal every time. If they have forgotten their password they always have the ability to reset it.

Watch this video for a step-by-step tutorial on how your client can set or reset a password:

How Does my Client Set or Reset a Password?

Step 1

In the login screen, select the link "Set/Reset password?"

Set up a password in dog walking software

Step 2

Enter the account number or the client's email address in the panel.
Click "Reset Password."
An email will be sent to the main email address registered on the client account with a 6-digit secure code.

Reset your password in dog walker software

Step 3

Enter the code exactly as is shown in the password set/reset email.
Click "Set/Reset Password" again.

Your dog boarding software will send you a secure code to reset your password

Step 4

Type in your password.
Type it in again to confirm.
Click "Set password" to complete the process.

Enter your new password in dog day care software

Step 5

To login, they need simply enter their new password.

To login enter your new password in cat sitting software