Service Cancellation Email Settings

Modified on Fri, 30 Sep, 2022 at 3:27 PM

When a client cancels a service in their portal, an email notification can be emailed to the company administrator if this is helpful for you.

You have some options as to what period of time you want these emails to be sent for.

Example

An administrator might want to receive a notification if the service is cancelled within a year (365 days) based on the service start date, but not if it is longer than that, in which case this value should be set to 365.
Likewise if an administrator only wants an email notification when services are cancelled within 30 days of the service start date, this value should be set to 30.
To switch off notifications to administrators altogether, set this value to 0.

Will I Receive an Email When Services are Cancelled in the Portal?

Navigation: Admin > Settings > Service Request Settings > Advanced

In "Company receives emails of service cancellations if within (days)" enter your chosen number of days.
Click "Update."

Set the limit for receiving cancellation emails in cat sitting software