Receive a BCC copy of every Direct Email sent

Modified on Thu, 21 Dec 2023 at 08:37 PM

When you set up your SMTP to send emails via your business or personal email address, it is important to make sure you have entered all the settings correctly.

This setting "BCC Direct Emails to Company:"

sends a copy of all emails sent via SMTP to the company email address listed under Company Settings
enables you to keep an exact copy of emails sent to your clients – a useful tool if you need to have proof at a later date that a communication was sent to a client.
allows emails to be routed and stored in an email directory also providing useful evidence that emails were delivered to your email provider's SMTP gateway.

Note: This setting is for direct emails sent to clients from the Clients tab or from the Email tab within a client's account. Pet Sitter Plus, by default, will already CC your company email address when sending Invoices and Quotes. If you would NOT like to receive copies of Invoices and Quotes, see Stop Receiving CC Invoices or Quotes.

Tip: One of the benefits of using SMTP is that your emails will be routed through your business or personal email address so the client will not be able to identify that a different email address has been used. See Why use SMTP or Google for Sending Emails? for more information about the benefits of using SMTP.

How do I receive a copy of every Direct Email I send through Pet Sitter Plus?

Navigate to Admin > Settings > Email Settings > Email Options

Toggle the switch to ON by "BCC Direct Emails To Company."
Click "Update."

Emails will be copied to the email address that is entered in the "Email Address" field. See How do I add my Company Information for more information.

Configure your SMTP email in dog walker software