My Staff has Forgotten their Login Password

Modified on Thu, 9 Feb, 2023 at 3:55 PM

Your staff will need to enter their email address or unique staff account number and a password to securely login to their portal every time. However, if they have forgotten their password, they can "reset" it.

Watch this video for a step-by-step tutorial on how to set or reset a password:

How can Staff create a new Password?

Step 1

In the login screen, select the link "Set/Reset password?"

Set up a password in dog walking software

Step 2

Enter the account number or the staff member's email address in the panel.
Click "Reset Password."
An email will be sent to the work email address registered on the staff account with a 6-digit secure code.

Reset your password in dog walker software

Step 3

Enter the code exactly as is shown in the password set/reset email.
Click "Set/Reset Password" again.

Your dog boarding software will send you a secure code to reset your password

Step 4

Type in your new password.
Type it in again to confirm.
Click "Set password" to complete the process.

Enter your new password in dog day care software