Staff can use "Check-in and check-out" at a visit when they arrive or leave a client's home, so an accurate time and GPS location is recorded for the service. "Check-in" and "Check-out" provides powerful, "live" communication between your Admin (who is generally in the office) and staff (who are out in the field.)
A "Check-in" informs the Admin of the time a sitter has started their work. You can see a live GPS map location in Monitor when they have checked-in, plus be notified if any parameters for the service have not been met.
Tip: You can choose whether to display check-in times to staff, see Show Check-in and out: Staff Dashboard. You can also display check-in times and locations to clients in their portal schedule. See Show Check-in and Out Time in the Portal
How Do Staff Check-in to a Service on a Mobile?
Navigation: My Dashboard > Service Detail
- From the Dashboard, tap on a service to access the service detail.
- Tap "Check-in."
Note: Make sure the phone network has an adequate signal and the phone is connected. If possible you should log in via a WiFi network. If possible you should see all 5 location indicators "lit" on the Check-in button which tells you that you have a good GPS location. If you have less than 3 indicators lit, your GPS location will be poor.If staff have problems checking-in and out, you can read Why is the Check-in and/or Check-out function Not Working on my iPhone? or Why is the Check-in and/or Check-out Function Not Working on my Android Phone?
Check-in time and location are recorded. They can be viewed in the Admin Schedule, and if enabled, in the Service Report, Client Portal and Staff Dashboard.
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