CC Staff Services Cancelled Email

Modified on Fri, 30 Sep, 2022 at 3:28 PM

When a client cancels a service in their Portal, an email notification can be emailed to the company administrator, and it can also be emailed to the pet sitter assigned to the service.

Example:

You might want your pet sitters to receive a notification if the service is cancelled within 365 days of the service start date, in which case this value should be set to 365.
Likewise if you only want your pet sitters to receive a notification when services are canceled within 30 days of the service start date, this value should be set to 30.
To switch off notifications to pet sitters altogether, set this value to 0.

Will Staff Receive an Email About Services Canceled in the Client Portal?

Navigation: Admin > Settings > Service Request Settings > Advanced

In "Staff receives emails of service cancellations if within (days)" enter your chosen number of days.
Click "Update."

Set the limit for staff receiving cancellation emails in cat sitting software