Unallocated Payments on Outstanding Invoices

Modified on Mon, 07 Nov 2022 at 04:59 PM

Invoices for client accounts with unallocated payments are noted with a red * and are highlighted in yellow. The unallocated payments could be used to pay or partially-pay an invoice.
  • Unallocated payments are made on a client's account that are not applied to an invoice.
  • This means that the invoice could be showing as outstanding when it is not as there are unallocated amounts that can be used to pay it.


Tip: To ensure clients receive accurate reminders, allocate all money to invoices before sending reminders.



More About Outstanding Invoices

Outstanding Invoices (Accounts Receivable) are easily viewed via the Unpaid Invoices Report where you can view and filter all invoices with a balance due. Use the Unpaid Invoices report to:


Tip: To quickly find clients with Unallocated Payments, sort this report by clicking "Client" in the Header Row. This sorts the list by Client Name, bringing clients that start with a * to the top of the list.



Note: We recommend you take a look at Why Unallocated Payments Occur.



How Do I Allocate a Payment from the Outstanding Invoices Report?

Navigation: Invoicing > Unpaid Invoices


Step 1

  • Select a date. All debts where the due date of the invoice is on or before the date selected.
  • Sort the report by client name by selecting "Client" in the header.
  • Select the Client name to access the Client account.

Select the client account to allocate a payment from the unpaid invoices report in dog walking software


Step 2

  • From the Client Account, choose "Payments & Refunds."
  • Select "Unallocated Payments" and click the payment you want to allocate.

Select the receipt to allocate a payment from the unpaid invoices report in dog walker software


Step 3

  • In the submenu on the sidebar, select "Allocations."
  • Select how you want to allocate the payments, then click "Allocate These Amounts."

For further instructions, see Allocating Payments to an Invoice.

Choose the invoice to pay to allocate a payment from the unpaid invoices report in dog walking software


The Unpaid Invoices Report Explained:

  • #: Invoice number. Click on the invoice number to access the invoice screen. To return to this report, click "Back" button.
  • Client: Client's Last Name, First Name. Click client name to access Client Record. To return to this report, click "Back" button.
  • Ref: Schedule Ref for this client.
  • Start: Service start date for the Invoice.
  • Last Sent: Date invoice was last sent to client. Use it to determine when to send it again. 
  • Due: Invoice due date, based on the Invoice Type for this Invoice.
  • Ageing: Number of days until the due date. If the number is positive (10), the invoice is 10 days overdue. If the number is negative (-10), the invoice will be due in 10 days.
  • Total: Total amount of the invoice before any payments were made.
  • Tips: Amount of Tip added to the invoice using Stripe via the Portal.
  • Invoice Type: Invoice Type associated with the invoice which determines the Due Date. Refer to Invoice Types for more information.
  • Credit Card Image: If an "S" in a green box appears in this column, the client has a payment method on file. For these clients, you can take payment via this report.
  • Overdue: Amount of the invoice that is still due, after any payments have been deducted.

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