Record a Credit or Cash on Account

Tip: Payments for cash, check and other direct payments are added manually. Stripe Payments are added automatically and cannot be edited. If a payment is received and there is no invoice to pay/allocate it to, a credit on the account is created.

• Her payment is added as an Unallocated Payment" or "cash on account."
• Unallocated payments can cause the client balance to be in credit.
• Unallocated payments are automatically allocated to invoices when they are subsequently created, but you may need to edit these allocations manually.

How Do I Add a Cash on Account Payment?

Step 1

• Click "Add New Payment."

Step 2

• Enter the information as follows:
  • Date: Enter the date the payment was received.
  • Amount: Enter the payment amount of $75.
  • Enter Payment method: Such as cash, check or bank transfer.
  • Details: Leave "Payment Received" or edit as needed, such as to add a Check number.

Note: Since there are no outstanding invoices to apply this payment to, it will be held as a credit on the account (cash on account) until the next invoice is created.

Step 3

• To send an email receipt, toggle "Email Client" ON.
• Select the "Receipt" Email Template from the drop-down, edit "Subject" and content if needed.
• Click "Add This Payment."

Step 4

• The payment is added to the Payments list.
• The payment is "Unallocated" because there are no outstanding invoices it can be applied to.
• The client's account is now in credit by $75.
• If the client changes their mind about the services and would like a refund, click "Create Refund" to add a refund to the client's account to document that you returned the client's payment.

Step 5

• When Janine's invoice is created, the "cash on account" (credit) is automatically allocated to the invoice.
• The invoice shows as "Paid" in green.
• The account balance outstanding is automatically adjusted and the balance is $0.