How Do I Set the GPS Tolerance?

Modified on Sat, 03 Dec 2022 at 06:53 PM

Under normal circumstances the check-in and check-out locations should be within a few meters of each other and should also be close to or at the client's address.

If this is not the case then these situations need to be highlighted and a notification triggered for Admin to take action if necessary. This will be seen in the Staff Activity Report which contains information that proves that the staff member checked-in or out some considerable distance from the client's address.

When this happens the staff member has effectively included some travel time in the visit time which in turn misrepresents the length of time they spent at the client's house.

Tip: There are some environmental and technical considerations that may affect GPS on your mobile phone. For more information about how your mobile phone records your time when you check-in or out of a service, see GPS Accuracy at Check-in and Out. You can also set the GPS Tolerance.

Can I know when staff don't check in at the client's home?

Navigate to Admin > Settings > Staff Dashboard & Monitor > Check in / Check Settings

Step 1

Decide on an acceptable distance in meters before you want to see a notification in the Staff Activity Report.

Tip: Be wary of too low a distance setting, as this could prompt too many notifications in your report.

Enter a value that represents the maximum distance, eg. 50 meters (55 yards).
Click "Update" to save.

Set the GPS tolerance in your dog walking software

Step 2

Below is an example Staff Activity Report where the sitters have checked-in and out over the GPS tolerance that was set to 50 meters.
A notification has been triggered to warn Admin that there could be a problem with the calculation of the sitters work and travel time or that the sitter could have already been travelling and therefore spent less time on the service than they should have.