Set the Late Check-In Tolerance

Modified on Sat, 03 Dec 2022 at 06:56 PM

If the time that a staff member checks-in is not in line with service expectations, then these situations need to be highlighted and a notification triggered for Admin to take action if necessary. This will be seen in the Staff Activity Report which contains information that proves that staff checked-in or out some considerable time before or after the correct scheduled time for the service.

When this happens the staff member has effectively included some travel time in the visit time which in turn misrepresents the length of time they spent at the client's house or delivering the service.

Tip: There are some environmental and technical considerations that may affect GPS on your mobile phone. For more information about how your mobile phone records your time when you check-in or out of a service, see GPS Accuracy at Check-in and Out. You can also set the GPS Tolerance.

How do I Set the Allowance for When a Staff Member Checks-in Late to a Service?

Navigation: Admin > Settings > Staff Dashboard & Monitor > Check in / Check Out Settings

Step 1

Decide on an acceptable time period before you want a notification to be shown in the Staff Activity report.

Tip: Be wary of too low a time setting as this could prompt too many notifications in your report.

Enter a value that represents the maximum time, eg. 30 minutes.
Click "Update" to save.

Set the check in tolerance in Pet Sitter Plus

Step 2

Below is an example Staff Activity report where a staff member has checked-in at a time over the late check-in tolerance that was set of 30 minutes.
A notification has been triggered to warn Admin that there could be a problem with the calculation of the staff member's work and travel time or that they have not arrived on time to deliver a service.