My Pet Sitter Plus Account Does Not Balance With QuickBooks

In the unlikely event that your Pet Sitter Plus account does not balance with QuickBooks Online, you can either follow the below steps to try and identify any errors, or contact our Support Team for further assistance. 

Step 1

Navigation: QuickBooks Online > Reports > Audit Log

Check to see if there are any ongoing Sync errors within the QuickBooks Integration section in PSP.

Step 2

If there are no errors, the most likely scenario is that an Invoice/payment has been deleted in QuickBooks, but not in Pet Sitter Plus.

Note: Remember: The QuickBooks Online Integration is a One-Way Synchronization from Pet Sitter Plus to QuickBooks Online. Therefore, if you void/delete an invoice in Pet Sitter Plus, on Sync, the same action will be replicated in QuickBooks Online. However, if you void/delete an invoice in QuickBooks Online, the same action will NOT be replicated in Pet Sitter Plus.

You can check the audit logs in QuickBooks Online to identify if an Invoice/Payment has been deleted in QuickBooks Online.

Navigation: QuickBooks Online > Reports > Audit Log

Go to Reports > Audit Log

Or ADMIN (cog top right) > Audit Logs

Use the filters to search transactions by the relevant dates.

Tip: It is good practice to reconcile on a regular basis your revenue reports in Pet Sitter Plus with either your Profit and Loss, Balance Sheets, Recent Transactions or Income by Customers reports in QuickBooks Online.

Info: Further reading...
Understanding QuickBooks
Sync Your Transactions
What Information is synced
QuickBooks FAQS
Reconcile QuickBooks