Connect your Email using SMTP (Part 2)

Modified on Thu, 21 Dec 2023 at 08:07 PM

This second article explains the follow-on steps for how to configure your SMTP settings so that you can link your business or personal email account to Pet Sitter Plus.


IMPORTANT: Before you can follow the instructions here please ensure you have first read and followed the instructions in Part 1.


Tip: Gmail and Gsuite email accounts can be connected direct using our Google option. See Connect your Email using Google and Gmail for instructions on how to do this.


What settings do I need to send emails from my business or personal email account?

Navigation: Connect > Email Settings > Email Configuration


Step 1

Configure your SMTP settings to link your personal or business email to Pet Sitter Plus. Complete each option below:


Sender Email

Enter the email address of the business or personal email account that you want to link to Pet Sitter Plus.


Host

To find your SMTP host server name either:

Username

The username you use to login to your email service.

Password

This is your email account password, not your Pet Sitter Plus password (unless you use the same one). Click the "eye" icon to check the password as you enter it.

Security

The type of security used by your email provider. Options are “None”, “STARTTLS” or “SSL.” 

To find your SMTP host server name either:

Port

The port number used by your email provider. 

To find your SMTP host server name either:
  • Click "Test & Update."

Add your SMTP settings with your dog walking software


Step 2

When you have clicked "Test & Update", you should see a message confirming a successful connection and also receive a confirmation email to your company email address.


Note: If you DO NOT see this message, you will see a warning detailing the reason why the settings you entered are not working.


Test your SMTP settings with your dog walking software


If you continue to be unsuccessful, please contact us at support@petsitterplus.com so that we can investigate this further with you.


Note: Many connection issues are due to the username and password not matching. Please check these carefully – they are the username and password for your business or personal email account, NOT your Pet Sitter Plus login details.  Cutting and pasting into these fields often adds additional spaces, please be sure you have not added any accidentally.


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article