Check-in and out Not Working on Android

GPS Check-In / Check-Out records the time and location when you or your sitters start and end a visit or walk.

If check-in or check-out isn’t working, or the location looks wrong, please go through the steps below before you contact Support. Most issues are fixed this way.

TABLE OF CONTENTS

• Understanding how an Android device determines and provides your location to Pet Sitter Plus
• Step 1:  Check that the Check-in Check-out function is switched on in Pet Sitter Plus
• Step 2: Ensure you have an adequate network signal to connect your cell phone to
• Step 3: Check that the phone's Location setting is switched to ON
• Step 4: Check that the Browser App's Location setting is switched to ON
• Step 5: Check your GPS Location in Google Maps
• Step 6: Refresh Location Services
• Step 7: If none of the above fixes the issue for you...
• Step 8: If all else fails...
• Frequently asked questions
  • Why does check-in keep spinning on my Android phone?
  • Do I need an app to check in on my Android phone?
  • Why is my check-in location in the wrong place?
  • Which browser works best for check-in on Android?
  • Why do my phone's settings look different from the screenshots?
• In summary

Step 1:  Check that the Check-in Check-out function is switched on in Pet Sitter Plus

Navigation: Admin > Settings > Staff Dashboard & Monitor settings

• Check the option for "Use Check-in/check-out feature" is switched ON.
• Click "Update".

Step 2: Ensure you have an adequate network signal to connect your cell phone to

Navigate to your phone's SETTINGS > MORE NETWORKS > MOBILE NETWORKS

• Check the number of bars on the icon at the top of the phone screen.
• If you are not sure your phone is connected to a  network, in the "Data Usage", check your "Mobile Data" is checked or switched on.
• In "Mobile Networks" you can also check that you are  able to receive 4G and 5G signals. Anything before that will not work with Pet Sitter Plus.
• If you are able to connect to WiFi, you should check this option is switched on.

Step 3: Check that the phone's Location setting is switched to ON

Navigate to your phone's SETTINGS > LOCATION

Note: Your phone may have different menu options (Google Pixel settings are used in these examples) to find the "Location" option, eg. you may be directed to a different menu option. 

• Check that the option for "Location" is switched ON.

• Click Location Services.
• Then select "Location Accuracy."

• Switch on "Improve accuracy."

• Make sure you have the options for Wi-Fi and Bluetooth scanning switched "ON."

Step 4: Check that the Browser App's Location setting is switched to ON

Navigate to your phone's SETTINGS > LOCATION

• Firstly, check which browser you are using to access  PSP. Our top recommended browser is Chrome, as we rarely have any issues  with accessing PSP using this browser, both on the mobile and desktop  interfaces.

Note: If you are experiencing browser issues, change to Chrome before carrying out any further testing.

• Select Location.
• Click "App Location permissions."

• Locate and select Chrome from the App List.

• Select "Allow only while using the app."

Step 5: Check your GPS Location in Google Maps

• Tap Google Maps.
• Check that Maps has an accurate location for you.

Step 6: Refresh Location Services

• Open your device's Settings.
• Tap Location.
• Tap the On/Off switch to turn location Off.
• Restart your device (power off and on).
• Open your device's Settings again.
• Tap Location.
• Tap the On/Off switch to turn location On.

Step 7: If none of the above fixes the issue for you...

• Re-boot your phone.
• Check your operating system is the latest available version.
• Check your Chrome App is the latest available version.
• Clear your browsing history from Chrome.
• Delete the Chrome App and re-download it from the store.

Step 8: If all else fails...

Note: A full factory reset is very rarely needed. In almost every case reported to us, the steps above have fixed the issue.

Info: Related articles
Staff Check-in on Mobile
Staff Check-Out on Mobile
FAQ: Check-in and out on Android Phone
FAQ: GPS Accuracy at Check In and Out
Check-in and out Not Working on iPhone
How Can Staff Login on Mobile?

In summary

With the right phone and browser settings, GPS Check-In / Check-Out gives you an accurate record of when and where every visit and walk starts and ends.

Not a Pet Sitter Plus client yet? Pet Sitter Plus is all-in-one business software for every kind of pet care provider, from dog walkers, pet sitters and cat sitters to dog boarders, dog day cares, trainers and groomers. It suits everyone from solo business owners to large, multi-service teams. Every subscription includes the full software with no locked features. Your plan (Solo, Team or Enterprise) is based simply on your location and the number of staff with services assigned to them. See our pricing page and Start your 30-day free trial with full access, no credit card required, and unlimited coaching and support.

Last reviewed: October 2026