Checking Stripe account Email settings

Modified on Sun, 16 Oct 2022 at 10:49 PM

TABLE OF CONTENTS


When your client makes a payment in the Portal via Stripe, the receipt is automatically emailed to the email in their client account. If your client is not receiving email receipts for Stripe payments, then please check the following:
  • Your client may have marked the Stripe.com email address, from which the receipts are sent, as Spam or Junk, so they will need to check their email program to see if the emails have been moved into their Spam folder.

Note: 
  • When your client initially enters their credit/debit card details, they will be created as a customer in Stripe with the  email address from their client account in Pet Sitter Plus.
  • If you subsequently change their email address in their account, OR the client changes it in the Portal, this will NOT update their Stripe customer record, which will still try to send receipts to the original email address. You will need to change this manually on their customer record in Stripe.


How do I check my Stripe email settings?

Step 1

  • Log into your Stripe account (via  www.stripe.com) with the username and password you set up when you opened your account with Stripe. 
  • Click the cog icon in the top right to edit your "Settings."
  • Then click the "Emails" option under Business Settings.

Set up your Email Settings in Stripe in pet sitting software


Note: This login is likely to be different to the username and password you use for Pet Sitter Plus.

Step 2

  • Ensure the option for "Successful payments" is switched ON to enable Stripe to send email receipts to your clients when a successful payment is made.
  • Ensure the option for "Refunds" is switched ON to enable Stripe to send an email to your clients when a refund is made.

Choose to email clients receipts and refunds in Stripe in pet sitting software

How do I Customize my Emails?

Step 1

  • Log into your Stripe account (via  www.stripe.com) with the username and password you set up when you opened your account with Stripe. 
  • Click the cog icon in the top right to edit your "Settings."
  • Then click the "Branding" option under Business Settings.

Set up your email branding colors in Stripe in pet sitting software

Step 2

  • Hover the mouse over the "Icon" to include your business icon on the emails.
  • Do the same over the "Logo" option to include your business logo on the email communications.
  • You can also set a background and accent color that matches your business branding.
  • Click "Save Changes."

Add your logo and branding colors to pet sitter software

An example of how the email might look to your client is included below.

sample email of what an stripe payment email looks like for your dog walking company

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