Stripe Charges and Payment Methods in a Client Account

Modified on Thu, 29 Sep, 2022 at 12:02 PM

If you have activated Stripe, then your Client Accounts have a Stripe tab in the Client Admin menu. The Stripe tab has 2 reports. "Stripe Charges" displays all charge activity for the client and "Payment Methods" lists the various Payment Methods the client has on file and denotes which is the Default.

Tip: Charges run via Stripe can also be viewed in the Client's Payments and Refunds tab. Automatic Payments are labeled "Payment (Auto: Stripe)" and cannot be edited.

Important Note: If "Sync Refund" or "Sync Payment" appear in the "Sync Actions" column, transactions in your Stripe account might not be synced with Pet Sitter Plus. Contact [email protected] for help resolving this.

How Do I View Stripe Charges?

Navigation: Clients > access a client account > Client Admin > Stripe

Click "Charges" to view all Stripe transactions. Data included: Date, Amount, Currency, Ending, Status and Refunded.
Click "Payment Methods" to view all Payment Methods the client has on file.
Click "Older" at the very bottom of the page to access older transactions.

Note: No receipt email is sent when a Stripe receipt is posted as the confirmation is sent by Stripe. You can turn on the Receipt Setting directly in the Settings of your Stripe account. See How does a Client Make a Payment in the Client Portal? for information on Stripe receipts and notifications.