Unallocate a Payment and Allocate to Another Invoice

Modified on Tue, 9 Apr at 3:03 PM

When a client makes a payment, the payment is automatically allocated to the most logical outstanding invoice, but it may not be the invoice the client intended to pay. You can "unallocate" a payment and either leave it unassigned, or allocate it to the correct invoice.

Tip: Unallocated payments are the same as a credit or "Cash on account." They can be manually allocated to an outstanding invoice, or allocated automatically to the next invoice that is created.

How Do I Unallocate a Payment and Allocate it to Another Invoice?

Navigation: Clients > Payments & Refunds > Payments

Step 1

From the list of payments, click the Edit button on the payment you want to unallocate.

Unallocate payments from a clients account and allocate to a different invoice in Dog Walking Software

Step 2

Click "Allocations" to view Current Allocation from the sub menu on the left.
Identify the payment and click "Unallocate."

Unallocate payments from a clients account in Dog Walking Software

Step 3

At this point you can leave it Unallocated, OR allocate it to a different invoice.
Adjust the Allocations to reflect how you want the payments allocated.
Click "Allocate These Amounts."

Unallocate payments from a clients account in Dog Walking Software