How Do I View the Staff Event Stream and Map?

Tip: Staff Activity and the Live event stream are helpful tools. They help you manage field staff and ensure service excellence for clients, as well as schedule and reassign services when there are last minute issues. Using these tools you can:
View the location of each staff to see who can take a service that needs reassigned quickly.
Review services to ensure they are delivered properly for both all staff and individual staff.
Ensure every pet is visited.
You can quickly see any issues with service delivery and address them.
Share appropriate data with clients about service delivery.

How Do I See Staff Locations During Work?

Step 1

• As soon as one of your staff has checked-in or out the "last seen" map will display.
• The "live" location of each staff member is indicated on the map with a location marker which displays their initials, eg. JC for Jack.
• The Activity shown on the Map is also listed in the Staff Event Stream, including Service Details.
• The times when the Staff Member Checked-in and Out are also shown in the Staff Event Stream. 

Step 2

• Click on the marker to see full detail of which service the staff member has last checked-in or out.

Step 3

• Click Check-In or Check-Out timestamp. Map pins show "I" for "In" and "O" for "Out" location.
• Click the timestamp again to "hide" the map.
• Use "+" and "-" to Zoom in and out to get a more detailed map.

Step 4

• Click "Satellite" to get a more realistic view of the area around the staff member's location.

Step 5

• For "Street view," drag the "person" icon to the sitter's "Pin" and release the mouse button.

Step 6

• From street view, you can navigate around the area. This may be useful to direct staff to a new client's home address, or to double-check the location if it is nowhere near the client's home.
• To return to the map view, click the "left" arrow at the top of the image.