Connect Email account using SMTP (Part 1)

Modified on Thu, 21 Dec 2023 at 07:53 PM

This article explains how you can connect your business or personal email account to Pet Sitter Plus using SMTP.


Emails can be sent from Pet Sitter Plus in a few ways. 
  1. Through our internal email system (default).
  2. Through a combination of our internal email system and your business or personal email account (strongly recommended).
  3. Through your business or personal email account only.


IMPORTANT: Once you have read this article and followed the steps below, you will also need to follow Part 2 in order to complete the set up so SMTP integration will work.


Tip: Gmail and Gsuite email accounts can be connected direct using our Google option. See Connect your Email using Google and Gmail for instructions on how to do this.


How do I send emails via SMTP from my business or personal email account?

Navigation: Admin > Settings > Email Settings > Email Options


Step 1 - Set Your Email Options

  • Use Staff's Email Address: Turn ON to allow clients to reply to the specific staff member who sent the email (instead of to the company reply-to email address). 
  • BCC All Direct Emails To Company: Turn ON (Optional) to receive a copy of all emails sent via your Google email.


Use custom SMTP in pet sitter software


Step 2 - Connect Your Email

Navigation: Connect > Email Settings > Connect Your Email


  • Send Email From Your Own Account: Turn ON to configure SMTP to connect your company/personal email account.
  • Email Configuration Type: Click "SMTP" - For non Google Email Accounts, connect using "Google"
  • Only Use For Direct Emails:(Recommended) Switch ON to enable Pet Sitter Plus to automatically route emails through the most appropriate channel depending on the nature of the email.
  • Click "Update."

Use custom SMTP in pet sitter software


Next Step: Connect your Email using SMTP (Part 2)

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