TABLE OF CONTENTS
- Show Service in the Planner
- Make Services Inactive
- Show a Service in the Schedule but Not the Invoice
- Show a Service on an Invoice but Not the Schedule
- Show Services in the Client Portal
- Show Services to Staff but Not Clients
- Services That Don't Need a Key
- Set Billing Date Preference for Certain Services
- Enable or Disable Service Request Vaccination flags for Service Items
- Services that Don't Require a Service Report
Show Service in the Planner
Quick Guide - Resource Cost
The Resource Cost setting is associated with the Planner. The planner is a scheduling tool designed to help you understand when you are close to capacity so that you can prevent overbooking. The Planner displays how many services are booked to each member of staff or to your daycare center. A service will only be displayed in the Planner if it has been assigned a Resource Cost. Typical uses are for services such as home boarding, daycare or overnights.
Set the Resource Cost based on the following guidelines:
Make Services Inactive
Quick Guide - Making a Service Inactive
When you want to stop providing a particular service, the Active/Inactive option is useful (if you are unable to "delete" a service).
To make a service inactive:
Show a Service in the Schedule but Not the Invoice
Quick Guide - Non-Chargeable Services
A non-chargeable service is used when you do not want to charge the client a fee, but you want a service to appear on the schedule, the invoice or both. For example, maybe you provide dog daycare that includes a free daily walk. To schedule that walk so it appears on the staff's schedule and on the client invoice, but with no charge, add a Service Item called Daycare Walk set to non-chargeable.
To make a service non-chargeable:
Show a Service on an Invoice but Not the Schedule
Quick Guide - Hide in Schedule
You can have a service shown on the client's invoice, but not appear on the schedule, i.e. if you charge a mileage fee, you want to show the dog walk on the schedule, but have the mileage fee only appear on the client's invoice.
To hide a service in the schedule:
Show Services in the Client Portal
Quick Guide - Show in Portal
The list of available services for clients to book in the Portal will only show services which you've marked "Show in Portal" on the advanced tab of the service item.
To show a service in the client portal:
Show Services to Staff but Not Clients
Quick Guide - Internal Service
There may be some services your staff should see, but not your clients. For example, you may offer a free daily walk with Daycare service, so you want the sitter to have the walk on their schedule, but not on the client's invoice or schedule in the client portal. This is called an "Internal Service."
To make a service internal:
Services That Don't Need a Key
Quick Guide - Key Not Needed
Some services – such as a Meet & Greet – do not require a key to perform the service, therefore, you would not want the "key required" alert on the Schedule or on the "Services Requiring Keys" report.
To set a service where no key is required:
Set Billing Date Preference for Certain Services
Quick Guide - Ignore Service Start
Some services may be treated differently for billing purposes. For example, you may schedule a "Meet & Greet" in advance of a service but you want to bill on the date the pet care services start. By setting the Meet & Greet Service as "Ignore Service Start" the billing system skips that service when pulling appropriate Service Orders into a Billing cycle. It will use the next date of service on the Order.
To prevent a service from triggering an invoice:
Enable or Disable Service Request Vaccination flags for Service Items
|Quick Guide - Vaccination Required|
For all Service Items you can decide whether or not the Service requires a Vaccination. The "Require Vaccination" function in Service Items directly relates to whether or not a Vaccination flag will appear in your Service Request processing screen.
To flag a service item as vaccination required:
Services that Don't Require a Service Report
|Quick Guide - Enable/Disable Service Report|
Service Reports are useful for providing feedback to your clients after a visit or activity with their pets. However, there may be circumstances when a Service Report is not required depending on the Service. You can now choose to enable or disable the Service Report function for each Service Item.
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